Returns & Exchanges

Due to the perishable nature of our fresh-roasted coffee, we cannot accept returns on beans; however, we are committed to ensuring your satisfaction with every brew. If you encounter an issue with your order or are unsatisfied with a non-perishable equipment purchase, please follow our streamlined resolution process.

1

Contact Support

Email our workshop team within 30 days of your purchase with your order number and a brief description of the issue.

2

Provide Documentation

For damaged goods or quality concerns, please attach a clear photo of the product and the packaging to expedite your claim.

3

Receive Authorization

Our team will review your request and provide a return authorization number or confirm your eligibility for a replacement or refund.

4

Resolution Processing

Once approved, refunds will be credited to your original payment method within 5-7 business days, or a fresh replacement will be roasted and shipped.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing